Select files by clicking the checkbox icon and click on Restore button. Find your files or folder that you want to recover. Click on Files > Deleted files options on the left navigation menu.ģ. Sign in to your account by using your login credentials.Ģ. Dropbox Business accounts can recover files or folders that were deleted in the last 6 months.ġ. ✎Note: Dropbox Basic and Plus accounts can only recover files or folders deleted in the last 30 days. And Dropbox allows you to recover the deleted files from the Trash Bin or undo the deletion events to restore the files. Generally, the missing files would be placed in Trash Bin of Dropbox for a certain time instead of deleting permanently. How to fix “Dropbox files and folders missing” issue in Dropbox? Some programs on the mobile phone, such as the audio and image management software, can change the folder on their own including the Dropbox folder. Or you run Dropbox on device when the hard disks are not ready, the server will fail to recognize the files. The anti-virus software may remove the files or stop you from accessing the files when it recognizes them as harmful files. Temporary technical problems caused either by use-side network issues or bugs from Dropbox’s end. The file or folder didn’t sync properly on a local desktop or mobile client, thus not accessible via the cloud. You can check some common reasons as below first.įile or folder owners may accidentally delete it but unaware of it.ĭisk scanning or backup software that locks out Dropbox.įile or folder owner may revoke access to a shared folder.įile or folder was edited from a linked device, a shared folder, or a team folder. And there are many reasons why files or folders disappeared in Dropbox. Possible causes of files or folders missing in DropboxĪctually, it’s not uncommon for Dropbox users to find that their files or folders go missing in Dropbox.
But sometimes, Dropbox users report that they encounter problems like "Dropbox files and folders missing” issue when using Dropbox. How do I get my files and folder back? Can you give me some suggestions? Thanks in advance!”Īs one of the most popular cloud storage services today, Dropbox enables users to save different kinds of files like Microsoft Office documents, audio, video, pictures and other data in it. I have been using Dropbox for several years now and never had this problem before. “I was looking for an important file in Dropbox this morning but I discovered that an entire folder had been deleted.
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